Our Customer Service Representatives (CSR) are highly trained on your products to provide knowledgeable, courteous and friendly service to your customers. Utilizing our high-speed computer system with a variety of look-up methods, the CSR can quickly locate an order and take whatever action necessary to assist your customer via phone call or email. The CSR can trace a package at the click of a button to inform the customer of delivery times.       All activities on your behalf are logged and are available for reporting purposes so can analyze why your customer are contacting customer service. Automatic letter writing and email services helps assist in notifying your customers when required. In addition to in-bound customer service we also offer outbound service when necessary to contact your customer for a specific reason.       Customer records may be stored indefinitely on-line, purged or transferred to storage media or provided to you on a regular basis or on demand.        Prompt and courteous customer service can reduce returns and increase re-orders. We want to make it a positive experience for your customers. We strive to keep your customer happy.